Conditions to Return
To ensure that every product we send out is in top condition, returns must be in their original condition. This means that the registration card is still available and the shirt has not been washed. Please wait to try on your Soothe Shirt until after your baby is born. At that time you can confirm the fit before washing. Returns need to be made within 30 days of your original purchase. Size exchanges can be made here for 30 days after your baby is born.
- In new condition and unwashed
- Registration card still available
- Within 30 days of original purchase
- Shipped to a US or Canadian address
Please follow the steps below to return your items. We charge a small fee to cover the shipping and restocking expenses. United States customers will be provided with a pre-paid postage label so you can easily drop your items back in the mail. Canadian customers will need to purchase their own return postage.
- Start a return and request a pre-paid return label with the button above.
- A return request will be added to your cart which you need to checkout and pay for.
- One of our team members will personally email you instructions and your label within 2 business days. U.S. addresses will have a pre-paid label and Canadian addresses will need to print their own label.
- You will then repackage your items and place them back in your mailbox.
- As soon as we receive your original items we will issue a refund to your payment method.
- You will get a confirmation email that your order has been refunded.
If you have any questions at all please contact our customer happiness team at firstname.lastname@example.org and we’ll be happy to help you.