A store credit is available for up to 6 months after your purchase

A refund is available for up to 30 days after your purchase

Conditions to Return
To ensure that every product we send out is in top condition, returns must be in their original condition, still new and unwashed with all interior tags intact. Please wait to try on your items until after your baby is born.  At that time you can confirm the fit before washing.

Due to the complexity and expense of international shipping and duties, we do not currently offer returns outside of the United States and Canada.


Tips to Confirm a Return Is Needed

Many mamas think they need a bigger size than they actually do.  We are happy to help you return your shirt for a store credit if you need a different size, but would hate for you to do so only to realize you had the right size to begin with.  Here are some tips to help prevent this:

  • Don’t try your Soothe Shirt on while pregnant. This will lead you to think you need a larger size than you really do (even when you are in your first or second trimester). Please wait until after your baby is born to try it on.

  • It may be difficult to get on, this doesn’t mean you have the wrong size. Many moms prefer to step into the shirt and pull it up rather than put it on over their head. Either way, please position the elastic band so that it fits comfortably underneath your breasts. The Soothe Shirt needs to fit snug for the pouch to hold the baby correctly.

  • Don’t size up to get a bigger pouch. The pouch size is the same across Soothe Shirt sizes. Your baby will gain a bigger pouch as your postpartum tummy shrinks back to your pre-pregnancy size. As your baby grows, you shrink.

So how should it fit?  Your Soothe Shirt should fit snug and be tight immediately postpartum.

Here’s how to make sure you have the best size

Your shirt fits well when...

  • It’s tight to get on, but comfortable once in place and wearing.

  • You can pull the nursing panels around your breasts to nurse.

  • Your baby is held in the pouch with their head on your chest above your breasts.

Your shirt is too small when...

  • The elastic band goes across your bust and won’t fit underneath. Try lifting your breasts above it and then pulling the shirt down.

  • You can’t fit a nursing panel around your breast to nurse.

  • It feels uncomfortably tight while wearing.

Your shirt is too big when...

  • You have to wear a tank or bra under your Soothe Shirt because the v-neck sinks too low when your baby is in the pouch.

  • The arm holes pull down substantially when your baby is in the pouch.

  • Your baby’s head sits below your bust while in the pouch. Their head should be between your breasts and close enough to kiss.


How to Return

How to Return in the US

  1. Simply request a prepaid shipping label here and ship your new, unwashed item(s) back.

  2. Your refund or store credit will be issued within one business day of your package being scanned by USPS. 

  3. Use your store credit any way you’d like - on a different size, another color, or our awesome postpartum Leggings!

More Details:
Returns for a store credit are available up to six months following your purchase. This is intended to give you time to confirm sizing following birth and to make a change if needed. Returns for a store credit only incur a $5 fee regardless of how many items you are sending back. You will get your credit to purchase new merchandise within 1 business day of your package being scanned by USPS so you can place your new order quickly.

When you request your prepaid shipping label, you’ll be given the option of a refund if your order is less than 30 days past. Returns for a refund incur a $10 fee for one item and a $15 fee for two or more items setup within one return request. These fees cover a portion of the return shipping and restocking expenses. Please know that we are continuously working to improve our operation and supply chain to offer more value to our customers. For example, we recently reduced the prices of all of our products. While we cannot currently afford to offer free returns, we appreciate your understanding and support of our small business.

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All returns need to be initiated through our system using the link above or we will not have the information to process your refund. Please ship your items back to us within 21 days of requesting a return. After 21 days your pre-paid label will become inactive and your return request will be cancelled.

 

How to Return in Canada

  1. Simply fill out our RMA form here.

  2. Select your own method of shipping and send your new, unwashed item(s) to the address below. Please use a shipping method with tracking. We cannot be responsible for packages that do not arrive back.

  3. Your refund or store credit will be issued within one business day of your package being scanned by the carrier. Please email your tracking and RMA numbers to support@lalabu.com following shipping.

  4. Use your store credit any way you’d like- on a different size, another color, or our awesome postpartum Leggings!

Send all returns to: 
Lalabu LLC Attn: Returns
63321 Old Deschutes Road 
Bend, OR 97701
USA

More Details:
Returns for a store credit are available up to six months following your purchase. This is intended to give you time to confirm sizing following birth and to make a change if needed. Returns for a store credit incur no fee and you will get your credit to purchase a new unit within 1 business day of sending your scanned tracking information to support@lalabu.com.

When you fill out our RMA form, you’ll be given the option of a refund if your order is less than 30 days past. Returns for a refund incur a $7.50 fee for one item and a $12.50 fee for two or more items setup within one return request. These fees cover a portion of the restocking expenses. Please know that we are continuously working to improve our operation and supply chain to offer more value to our customers. For example, we recently reduced the prices of all of our products. While we cannot currently afford to offer free returns, we appreciate your understanding and support of our small business.

Canada-Return-Policy.png

All returns need to be initiated through our system using the link above or we will not have the information to process your refund. Please ship your items back to us within 21 days of requesting a return. After 21 days your return request will be cancelled.